Job Information
Bridgestone Americas Senior Mining Solutions Engineer in Phoenix, Arizona
Company Overview
Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.
Job Category
Engineering & Science
Position Summary
This position plays a vital role in leading the efficient execution and successful completion of our Bridgestone Mining Solutions initiatives, ensuring adherence to scope, schedule, and budget parameters. Oversee the implementation of global strategies for Mining Solutions, fostering a culture of high performance and quality within the organization. Strive to attain a high level of satisfaction, engagement, and loyalty among internal and external stakeholders.
As a Senior Mining Solutions Engineer, you’ll be responsible for managing initiatives with cross functional resources to ensure consistent, efficient, and effective implementation of solutions, as well setting the conditions for a sustainable and profitable growth of said solutions over time. Provide feedback to the leadership team to ensure realistic execution of plans are aligned with strategic initiatives and business goals. Instill by example a culture of success and continuous improvement, applying analytics and PDCA (Plan, Do, Check, Act) cycle to enhance key areas of the business and address shortcomings.
Responsibilities
Accountable as a single point of contact and escalation to track cross-department, cross-process or cross-site issues and facilitate closure through coordination of appropriate resources (both internal/external).
Assist with opportunities to expand usage and adoption of Bridgestone Mining Solutions.
Develop and execute regular Strategic Success Plans in partnership with your assigned accounts.
Drive Engagement for all Bridgestone Mining Solutions.
Develop relationships at all levels of the organization.
Close the loop on all feedback including product enhancement requests, outstanding issues, and strategic improvement initiatives.
Provide ad-hoc services for general coordination.
Track & monitor status and identify areas of concern.
Provide updates, executive summaries, and guidance to the team as required.
Provide root-cause analysis of escalated issues when required. Lead ‘lessons learned’ initiatives as appropriate.
Identify areas for improvement not only in our products and services but also in the Mining Solutions functions.
Communicate internally with relevant stakeholders in sales, marketing, product, and engineering through optimizing and improving existing products and services or identifying other products to improve outcomes.
Focused Area of Expertise:
Exceptional organizational, presentation, and communication skills, both verbal and written.
Effective escalation management skills.
Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps.
Demonstrated ability to deal with change and excel in high-stress situations.
You foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it while anticipating and identifying where change or mitigation is needed.
You introduce new ideas and processes which improve performance and productivity.
Desire/ability to work in a fast-paced, team-oriented environment.
Innovative thinker capable of operating both in a strategic capacity (big-picture perspective) and a hands-on/execution capacity.
Excellent work ethic and Leadership skills.
Excellent proficiency in Microsoft Office (Word, Excel, PowerPoint, Project, Visio).
Proficient in CRM Tools (Ex. Salesforce).
Ability to work effectively with minimal supervision.
Strong analytical, diagnostic, problem-solving, time management, and organizational skills.
Excellent verbal and written communication skills.
Knowledge of the mining industry and related technologies is a plus.
Project Management Professional (PMP) Certification.
Ability to travel up to 50%.
Minimum Qualifications
Minimum 3-5 years of experience in project management, customer service or mining industry.
Bachelor's Degree or equivalent combination of education and work experience
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.